Terms of Service

Effective 25 September 2026

These terms are an agreement between you and EMBACCI ("EMBACCI", "we", "us"), Addis Ababa, Ethiopia, for your use of the EMBACCI app and its services. By creating an account or using EMBACCI, you agree to them. Please also read our Privacy Policy. Artists also agree to the Artist Agreement.

1. Who can use EMBACCI

You must be 18 or older to create an account and to book, buy or subscribe. Keep your sign-in details private. You're responsible for what happens under your account; tell us straight away if you think someone else has used it.

2. What EMBACCI is

EMBACCI connects clients with independent, certified makeup artists who come to your home, hotel or venue. We verify and certify artists, arrange the booking, take the payment and pay the artist. The artist provides the service. EMBACCI also sells products in the EMBACCI shop, offers memberships, and runs the free EMBACCI Academy.

Some features depend on your region. We tell you in the app when booking hasn't opened in your region yet.

3. Booking an appointment

Prices. Before you confirm, the app shows the full price: the service, any add-ons, a travel fee where one applies, taxes, and any discount or membership credit. That's the amount you agree to pay.

Payment. When you book, we place a hold on your payment method for that amount. You're charged when the appointment is completed. If a booking is cancelled free of charge, the hold is released.

Your artist. You can choose an artist or let us match you. An offer goes to available artists at the right certification level. If no artist accepts, our team looks for one; if we can't find one, we cancel the booking and release your payment in full.

What you agree to:

• give an accurate address and access notes, and a contact number for the day;
• provide a safe place for the appointment;
• tell us honestly about allergies and sensitivities.

The artist may decline to apply a product if it seems unsafe for you. If you're unsure how your skin will react, ask for a patch test first.

Rescheduling and cancelling. You can reschedule or cancel in the app. The cancellation charge that applies (free, partial, or the full price) depends on how close to the appointment you are. It's shown before you confirm. The current rules for your region are always in the app. If your artist cancels, or doesn't arrive, you're refunded in full. If you're not there when the artist arrives, the booking may be charged as a late cancellation.

Tips are optional and go to your artist in full.

Safety. During an appointment the app shows an emergency number. If you're in danger, call your local emergency services first.

4. The EMBACCI shop

• Orders: prices, delivery charges and taxes are shown before you pay. We take payment when you place the order.
• Delivery: we tell you in the app when your order ships and when it's delivered.
• Returns: you can request a return in the app within 30 days of delivery. Some items can't be returned once opened, for hygiene reasons; if so, the product page says so. We refund approved returns to your original payment method.
• Allergens and ingredients: these are listed on each product. Read them before you buy, especially if you've told us about allergies.

5. Memberships

Some memberships include appointments each period (for example Makeup Subscription); others give discounts, free delivery or regular product deliveries (Skincare Auto-Ship, Fashion VIP).

• Renewal: memberships renew automatically at the end of each period, at the price shown when you joined, unless we tell you about a change in advance.
• Unused appointments don't carry over to the next period.
• Cancelling: you can cancel in the app at any time. Your membership then won't renew, and you keep its benefits until the end of the period you've paid for.
• Failed renewals: if a renewal payment fails, we try again over the following week. If it still fails, the membership goes on hold (it isn't cancelled) until you update your payment method.

6. EMBACCI Academy

Academy courses are free. Certificates show your name, course, level and dates, and anyone can check one with its code. We may revoke a certificate that was obtained dishonestly. Lessons are for your personal learning; don't copy or share course materials.

7. Loyalty points and referrals

You earn loyalty points on completed bookings and orders. They can be used as a discount, have no cash value and expire after 12 months. Referral rewards apply when the person you refer completes their first booking or order. We may withhold points or rewards that were earned through fraud or abuse.

8. Reviews, chat and conduct

Be respectful. Don't harass, threaten or discriminate against anyone; don't send anything sexual, hateful or illegal; and don't share others' personal information.

Keep EMBACCI bookings on EMBACCI: don't use the app to arrange paid work off the platform.

Reviews must be honest and based on your own appointment.

Reports. You can report a chat, a message or a review, and block someone, from inside the app. We review reports. We may remove content, and suspend or close accounts that break these terms.

9. Health and beauty guidance

Skin quiz results, routines, shade matches and product suggestions are general cosmetic guidance, not medical advice. If you have a skin condition or a history of reactions, check with a doctor before using new products.

10. Your content

You keep ownership of what you post (photos, messages and reviews). You give EMBACCI permission to host and show it as needed to run the service, for example showing your review on an artist's profile or sharing your inspiration photos with your artist. Don't post photos of other people without their permission.

11. EMBACCI's content

The EMBACCI name, logo, app, designs, course materials and product photos belong to EMBACCI or its licensors. You may use them only as part of using the app.

12. Availability and changes

We work to keep EMBACCI available and accurate, but we can't promise it will always be uninterrupted or error-free. We may change or stop features. If we change these terms in a way that matters, we'll tell you in the app before the change takes effect. If you keep using EMBACCI after that, you accept the new terms.

13. Suspension and closing your account

You can delete your account in the app at any time (Profile → Your data → Delete my account). We may suspend or close an account that breaks these terms, commits fraud, or puts others at risk. Where it's safe to do so, we'll tell you why.

14. Liability

Nothing in these terms limits rights you have under consumer protection law that can't be limited.

Otherwise, to the extent the law allows:

• EMBACCI isn't liable for indirect or consequential losses;
• our total liability to you for any claim is limited to the amount you paid us for the booking, order or membership the claim is about.

Artists are independent professionals, responsible for the services they provide. We're responsible for verifying and certifying them as we describe, and for arranging and paying for bookings as these terms set out.

15. Governing law and disputes

These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. If there's a problem, contact us first: most issues can be resolved quickly by support. If a dispute can't be resolved, it goes to the courts of Addis Ababa. If you live in another country, you also keep any mandatory protections your local law gives you.

16. Contact

EMBACCI, Addis Ababa, Ethiopia · support@embacci.com · privacy: privacy@embacci.com